Game masters

Los game masters (GMs) estarán disponibles y activos en los servidores de Ashes of Creation servers.^[1]^[2]^[3]

On the customer service side, we do plan to have in game GMs. We do plan to service people in the best way possible. And we will grow our service team as much as we need as our player base grows.^[1] – Margaret Krohn

The direction that I'm taking Intrepid as a company in is that a significant portion of the revenue created by the game goes into not only creating additional content and updates for the game but also goes into I think caretaking, as I like to call it; and that caretaking is multiple things: It's having active and present GM's on servers. It's having a an interacting community team that is always present and on-call for participating in forum discussions and streams and updates.^[3] – Steven Sharif

Habrá un sistema estándar de progresión, en el que se tomarán diferentes medidas en función de la gravedad de cada infracción. Las acciones pueden ir desde la retirada (de los objetos o monedas ilegítimas) a ser baneado por un período de timepo o de forma permanente.^[3]

Following a standard approach to an escalation system where certain infractions are immediate and automatic bans and some infractions provide a path forward where action is taken that might ban the account or strip the account or provide some chat bans or the ability to play over a week or so... If you buy gold and depending on the seriousness of the infraction you could go anywhere from being stripped and to being banned for a period of time to being permanently banned.^[3] – Steven Sharif

Los bots, tramposos, vendedores de oro y RMT se enfrentarán a duras sanciones por parte de los equipos de GM y de los equipos de la comunidad.^[2]^[4]

When a player takes their play experience to the point of harassing another player, and doing so on a repetitive basis, in order to diminish their play experience, it is a ticketable offense. If you are following around a streamer or you're following around a player and your intent is to keep them from playing the game or to force them to quit, that is a dirty player mindset. It's a bad player mindset. It's a griefer's mindset. It's not something that's desired in the ecosphere in the community of Ashes of Creation. And as a result, it is a serviceable customer service situation. That is where warnings are given and actions can be taken against the account holder of an individual whose sole purpose is to disrupt and affect negatively the gameplay experience of the game.^[1] – Steven Sharif

Los jugadores que se dedican a molestar o acosar a otros jugadores fuera del diseño del propio juego son denunciables por el servicio de atención al cliente.^[5]
- Por ejemplo, el uso de habilidades para atraer repetidabemten el "agro" de otro jugador que se está enfrentando a monstruos monsters puede ser procesado con un ticket al servicio de atención al cliente.^[6]

I believe that so far in development we have demonstrated the level of customer service and community engagement that will be on display after our live launch. You are right however in saying that many of these problems that can arise on the fringe of certain systems will require an active GM support team available to address problems that the user base encounters^[7]